Privacy policy

The protection of your personal data is very important to us. Our processing of personal data is therefore designed to comply fully with the applicable data protection laws and regulations.

With these regulations we would like to inform you about the personal data we process, the purposes for which they are processed, how this processing is carried out, who has access to your personal data, how long we process this data and how you can exercise your rights in relation to our data processing.

For the personal data required by us to fulfill the agreed service, the “responsible person” within the meaning of the General Data Protection Regulation (GDPR) and other data protection regulations:

PartnerGate GmbH

Wilhelm-Wagenfeld-Str. 16

D-80807 München

Phone: +49.89.55061-0

Fax: +49.89.55061-199

Partnergate’s data protection officer can be contacted at dsb(at)partnergate(dot)com

For all other data processing where we do not control the processing itself, in particular for domain registration services, the data controller is the registry operator of the respective TLD and – for all registrations for generic top-level domains – ICANN as joint data controller with the registry operator.

Which of your personal data do we process?

Personal data is any information relating to an identified or identifiable natural person. We process data that you provide us voluntarily, data that we collect automatically when you visit our premises, events or websites and we process data when you access and/or use our products and services.

The personal data that we process as inventory data about our customers include:

Your name, email address, telephone number and (if available) fax number, job title, full personal address, the organization you work for (if necessary for the transaction), your gender, preferred language, the IP addresses you use to connect to our systems, your account name, the services you order, your financial information including bank information and your login details.

We may also request additional personal information if necessary for the service you have requested.

Our processing of third party data

By transmitting personal data of third parties (e.g. when ordering a service for another person whose personal data you use or when you use their personal data as an additional contact) you are obliged to inform the parties concerned about the terms of our privacy policy and to obtain the necessary consent of these parties for the use and processing of their data.

In particular, you will inform them of any processing and transfer of their data to other parties, as described in this statement.

Purpose of processing

The information you provide to us when requesting a service (or correcting, renewing or updating service requests) is necessary to establish a contractual relationship between you and us, necessary to provide the services requested and related services, to properly and securely manage your customer account, to prevent misuse of our services, to enable us to provide information regarding the expiration and necessary renewal of services, and to enable us to comply with applicable legal obligations. The legal basis for this processing is found in Art. 6 I b) DSGVO.

Personal data may be transferred to service providers who cooperate with us as data controllers in our provision of services to you (e.g. registry operators, certification authorities, ICANN), for the purpose of collection and processing of personal data by these data controllers, based on their legitimate interest in accordance with Art. 6 I f) DSGVO. The legitimate interests of data controllers with regard to your data transmitted by us include the establishment of a contractual relationship between you and us, the mitigation and/or prevention of abuse and/or fraud, the verification of compliance with applicable eligibility requirements and/or acceptable terms of use for services provided by them, the centralized management of a service register, the assurance of data accuracy and the provision of an uninterrupted service in the event of our business failure.

The transmission of your personal data may, in certain cases, also be requested by the data controllers in order to comply with the applicable legal obligations under Art. 6 I c) DSGVO. Please read the applicable registration statements for direct references to such legal obligations.

Your domain name registration data may also be processed and transferred as part of a data escrow program to protect the registration of the domain name in the event that the registrar and/or registry operator ceases its domain name registration and management activities.

We may also disclose your personal data to third parties in order to protect the legitimate interests of these third parties in accordance with article 6 I f), unless these interests are overridden by your fundamental rights and freedoms.

We may also share your personal information with service providers and/or publish your information based on your explicit, informed and voluntary consent, for example if you explicitly request the publication of your information in a registration database despite our ability to edit or hide it. This consent can be revoked at any time.

How do we process personal data?

We process personal data in full compliance with the technical, organizational and legal requirements of the DSGVO in our computer center(s) in Germany. We apply data minimization principles wherever possible and continually update our security measures to protect your personal data and other information from unauthorized access, loss, destruction or modification. Access to your data is only possible via an encrypted connection. Third parties will not have access to your information unless we grant such access in accordance with these terms. We also require that anyone to whom we transfer your information in accordance with this policy take appropriate security measures.

To whom do we forward your personal data?

To the extent permitted by law, your data may be disclosed to the following parties:

We may grant other affiliates of the Group access to your data in order to provide you with a better service.

We may transfer your personal information to third party service providers if they are directly involved in providing our service to you, such as a registry operator of a top-level domain for which you have requested registration (please refer to the Terms and Conditions of Registration for each relevant TLD to find out the registry operator and its registration terms and conditions).

We cannot influence the data requests of such parties. Such transfers may require the transfer of your personal data to organizations and/or servers outside the European Union. We may share your personal information with third parties who are directly involved in providing payment services for payment methods you have chosen to pay for our services, such as banks, Paypal and others. This may require the transfer of your personal data to organisations and/or servers outside the European Union.

If necessary, your personal data may be made available to the operators of the registration database (formerly Whois) and the users of these services, if such provision and use is necessary to satisfy the legitimate interest of the data controller or a third party, as stipulated under Art. 6 I f) of the DSGVO.

To ensure the proper operation of your business, your personal information may be shared with both escrow providers and backup storage providers.

We may disclose your personal information to law enforcement agencies, to other governmental or civil authorities similarly authorized by applicable laws and regulations, and to courts of appropriate jurisdiction, where permitted by law. To ensure data accuracy and prevent misuse of our services, we may have the information you provide verified by third-party verification service providers. In order to evaluate our business operations, we may also grant our auditors access to your data.

For support purposes, we may grant third-party support service providers access to your personal information.

We will never sell your data to third parties.

Further use of data

We will only use data for the purposes of advertising, customer service or market research if such use is necessary to provide or improve the service and the customer has given his prior consent. This consent can be revoked at any time.

We will store your personal data, which is processed for business purposes, for at least one year after the end of the service for which it was collected or longer if required by law, such as tax legislation. Data processed for other purposes shall not be processed for longer than necessary for the purposes for which they were collected or until all applicable legal requirements are met.

Your rights with regard to your data

You have the right to access and correct your information through your account interface with us or any intermediary service provider you use. You have the right to request information about your personal data and to request a copy of all your data in a standard format. At any time you can request to update any incorrect, outdated or incomplete information and thus help us to keep the Internet safe. We recommend that you check the data you provide regularly to ensure that it is correct, up-to-date and complete. You have the right, under certain circumstances, to request the restriction of certain processing activities and to object to certain processing activities. If and insofar as the processing is based on consent, this consent can be revoked at any time by the consenting party. Under certain circumstances you have the right to have your data deleted. You have the right to be informed about where we have received your data from if we have not received it directly from you. You can exercise your rights by contacting us. You also have the right to lodge a complaint with a supervisory authority.

Traffic data

Traffic data, for example data collected and used to measure the frequency of use of a telecommunications service, are collected only when necessary for the provision of services and for billing purposes. We also collect traffic data relating to login attempts into our systems. Traffic data shall not be retained for more than six months after the time necessary for billing and the provision of the service, unless the customer requests a longer retention period as part of a statistical function. Traffic data is not used to create user profiles.

Matomo (formerly Piwik)

This website uses the open source web analysis service Matomo. Matomo uses so-called “cookies”. These are text files which are stored on your computer and which enable an analysis of your use of the website. For this purpose, the information generated by the cookie about the use of this website is stored on our server. The IP address is made anonymous before being saved.

Matomo cookies remain on your end device until you delete them.

The storage of Matomo cookies is based on Art. 6 Abs. 1 lit. f DSGVO. The website operator has a legitimate interest in the anonymised analysis of user behaviour in order to optimize both his website and his advertising.

The information generated by the cookie about the use of this website will not be disclosed to third parties. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

If you do not agree with the storage and use of your data, you can deactivate the storage and use here. In this case an opt-out cookie is deposited in your browser, which prevents Matomo from saving usage data. If you delete your cookies, this means that the Matomo opt-out cookie is also deleted. The opt-out must be reactivated the next time you visit our site.

Privacy policy for the use of Live Chat

Our website optionally offers the use of Tawk.to (a live chat software of Tawk.to ltd). Via a plugin the chat is integrated into the source code of the website. By using the chat you automatically use the services of Tawk.to. The data collected includes Chat history, IP address at the time of chat and country of origin. This data is not passed on to third parties and is only used for protection and internal statistics. By using the chat, you agree that you agree to this. The data collected using Tawk.to technologies is not used to personally identify visitors to this website. They are not saved and are deleted after the chat. The purpose and scope of data collection and the further processing and use of the data by Tawk.to as well as your rights and setting options to protect your privacy can be found in the data protection information of Tawk.to: https://www.tawk.to/privacy-policy/

Cookies and other tracking technologies

When you visit our websites, we may require your consent to store certain information on your devices in the form of a cookie in order to better provide you with our services. Refusing to accept cookies may result in loss of functionality on our websites and user interfaces for you.

Cookie-Einwilligung widerrufen

Anonymization of data

We have currently not taken any measures to process personal data anonymously in our system. We offer anonymization and privacy services for domain name registrations in certain circumstances where the use of such services is permitted by the data controller (the registry operator).

Amendments to these provisions

Please note that the data protection information may be changed at any time in accordance with the applicable data protection regulations. The version which is available on our website at the time of your order or the last visit to our website is valid. We will inform you about changes either directly via newsletter or indirectly via your service provider.